Shipping Policy

Effective Date: 07-08-2025

Shipping Policy

Thank you for shopping with Motornity! We’re committed to ensuring your shopping experience is smooth, reliable, and hassle-free.

Order Processing Time

We strive to process all orders within 24 working hours after receiving them.
During peak seasons, processing may take slightly longer.

Tracking Information

Once your order has been shipped, we’ll email you a tracking number so you can monitor the status of your shipment at any time.

International Shipping

We offer international shipping to most countries.
Shipping rates and estimated delivery times will vary based on:

  • Destination country

  • Shipping method selected at checkout

Delivery Time & Delays

Most shipments are delivered within 5–10 business days.
However, we are not responsible for delays caused by:

  • Inaccurate shipping addresses

  • Weather disruptions

  • Courier network issues

Shipping Restrictions

In case of self-collection or if the shipping address is in an area not covered by our courier network, we may require advance payment before proceeding.

Questions?

Feel free to contact us anytime via:

Order Cancellation Policy

At Shop.Motornity, we understand that plans can change. That’s why we offer a liberal cancellation policy to support our valued customers.

How to Request a Cancellation

To cancel your order:

  1. Email us your Order #, product name, and reason for cancellation at support@motornity.com.pk

  2. Or, contact us via WhatsApp at ‎+92 370 1537773
    📆 Available Monday–Saturday, 10:00 AM – 6:00 PM (PKT)

When Can You Cancel an Order?

  • You may cancel your order any time before it has been processed.

  • Once shipped, our Refund Policy will apply.

  • Same-day/express delivery orders cannot be canceled.

Important Notes

  • Cancellation requests are only considered if made within 24 hours of placing the order.

  • If shipping has already been confirmed or processed, we may not be able to cancel the order.

  • Motornity reserves the right to cancel any order for reasons including:

    • Product out of stock

    • Pricing errors

    • Lack of customer response



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