Refund / Return Policy

Effective Date: 07-08-2025

7-Day Effortless Return & Exchange Policy

At Motornity (Pvt) Ltd, your satisfaction is our top priority. While we strive to deliver top-notch quality and perfect sizing, we understand that preferences may vary. That’s why we offer a 7-Day Effortless Return & Exchange Policy—just in case your item doesn’t meet expectations.

Return or Exchange Within 7 Days

If you’ve received your order and find that the size doesn’t fit or the print/quality isn’t up to your satisfaction, don’t worry—we’ve got you covered. Simply contact us within 7 days of delivery to initiate your return or exchange.

Reach us easily via:

Please include a brief explanation for the return and ensure the item is securely repacked before dispatching it.

Eligibility Criteria

To qualify for a return or exchange, please ensure:

  • The item is unworn and unused

  • All original tags and packaging are intact

  • The item is not altered or customized

  • A receipt or proof of purchase is provided

How to Start a Return

  1. Contact us via our website at motornity.com.pk

  2. Provide your order details and reason for return

  3. Send the item to the return address we will provide

Note: Return shipping costs may apply unless the item is damaged or incorrect.

Refund Email Draft

Subject: Refund Request – Order #[Your Order Number]

Dear Support Team,

I’d like to request a refund for my order:

  • Name: [Your Full Name]

  • Order Number: [Your Order Number]

  • Order Date: [Order Date]

  • Product(s): [Product Name(s)]

  • Reason for Refund: [Brief reason]

Please find attached images of the product(s) for reference.

Let me know if you need anything else.

Thank you,
[Your Name]
[Your Email Address]

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately. We’ll assess the issue and make it right as quickly as possible.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Sale or discounted items

  • Altered or customized products

Tracking & Updates

Once your return is in progress:

  • Our team will share a tracking link for real-time updates

  • Upon receiving the item, we will conduct a quality inspection

  • If eligible, a replacement or refund will be processed promptly

We’ll keep you informed every step of the way.

Still Have Questions?

Feel free to contact us anytime through motornity.com.pk for any return or exchange queries.

Contact Us